Industry Insights

December 8, 2021February 18, 2022

Airlines will need to create engaging journeys in 2022

Industry Insights, Onboard Retail, Sustainability, Tech, Trends

As travel looks to rebound in 2022, it should be no surprise that airlines and their passenger experience partners are making new adjustments to meet changing consumer ... Read more

July 15, 2021May 11, 2022

The Future of Sustainability with David Young, former Qantas

Industry Insights, On Demand

We caught up with David Young just before he left Qantas Airways. In his role there as Executive Manager Sustainability & Future Planet, he led the airline ... Read more

July 13, 2021July 13, 2021

Airline Catering Changes with Sunbul Dubuni, LSG Group

Food, Industry Insights, On Demand

We recently had the chance to interview Sunbul Dubuni, Director Customer Insight at LSG Group, about the changing face of airline catering, from reducing food waste to ... Read more

June 14, 2021July 1, 2021

The Future of Wellness Onboard

Comfort & Wellbeing, Industry Insights, Trends

As we inch towards the post-Covid era, the current focus on hygiene, rigorous cleaning and mitigating risk of infection will have a lasting effect on how we ... Read more

May 12, 2021June 4, 2021

Airlines are Taking Steps to Become Full Lifestyle Brands

Industry Insights, Trends

As the airline industry responds to the need to find new revenue, it is about to be swept ahead in a tidal wave of digitalisation that is ... Read more

May 11, 2021June 4, 2021

The Impact of Personalisation Onboard with Anne De Hauw

Industry Insights, On Demand

Anne De Hauw, Founder of In Air Travel Experience recently sat down with the WTCE team to talk about how the passenger experience is evolving – from ... Read more

April 14, 2021September 6, 2023

The sustainability need for airlines to reduce food waste onboard

Food, Industry Insights, Sustainability, Tech, Trends, Trends & Insights

The sustainability case for tackling food waste is increasingly hard to ignore. Unconsumed food, including losses at pre-consumer levels, is associated with 8-10% of greenhouse gas emissions ... Read more

April 9, 2021June 4, 2021

The importance of brand to airlines with Dr Stathis Kefallonitis

Industry Insights, On Demand

Recently we had the chance to interview Dr Stathis Kefallonitis, Founder and President of Branding.Aero. Kefallonitisis is considered a world expert on passenger engagement strategies and a ... Read more

March 15, 2021June 4, 2021

New Onboard Service Products Provide a Path to Profitability

Food, Industry Insights, Packaging, Sustainability, Tech, Trends, Trends & Insights

The passenger experience community was preoccupied with responses to digitalisation, personalisation and sustainability even before 2020. However, the events of the past year have pushed aside any ... Read more

February 15, 2021February 20, 2023

The future of food and beverage on airlines in 2021

Beverages, Food, Industry Insights, Sustainability, Tech, Trends

The world of onboard catering and services has changed forever due to the COVID-19 pandemic. As airlines paused their food and beverage offerings, they quickly worked to ... Read more