Cabin Crew On: Onboard Trends For Uniforms

Cabin Crew On: Onboard Trends For Uniforms
Airline uniforms display a carrier’s identity, image, cultural attributes, and distinctiveness. And with the onboard industry continuously innovating everything from menu options to inflight entertainment, how much importance does the industry give to uniforms onboard?  Cabin crew uniforms represent the face of airlines. But not only are cabin crews frontline employees, but they are also the backbone of the airline industry’s operations. It is the flight attendant who has the longest face-to-face time with passengers and their uniforms play an important role directly related to the airline’s image. Their uniforms are studied and tested to ensure that all cabin crew members will be able to do their jobs well while wearing them. Because of this, it’s only fitting that they wear a uniform that best represents their respective carrier whilst being practical.   But what do cabin crew think of their uniforms? 

The History of Cabin Crew Uniforms 

Uniforms onboard have constantly evolved since the 1920s. Cabin crew members are required to wear a uniform wherein they can do different types of tasks without compromising their or the passengers’ safety. The first flight attendant or air hostess uniforms were designed to be durable, practical, and to inspire confidence in passengers. Clothing was durable and heavy during the late 1920s and early 1930s and demonstrated more of a military style, often complete with white gloves, muted hues, and matching hats.
female air hostess serving from a trolley
Credit: Getty
For women, skirt length would fall below the knee often accompanied by capes and large caps that covered their ears.  Capes were eventually phased out after the 1930s because they were impractical. In the 1940s and 1950s, flight attendants’ uniforms included midi-pencil skirts, tailored blazers, and small-heeled shoes. Cabin crew members still often wore hats to give an affluent look that resonated with wealthy customers on board.  By the late 1950s and early 1960s, airline management had been almost exclusively employing unmarried women with a particular height and weight criteria to appeal to a largely male clientele, which they saw as an opportunity to boost profits. Flight attendants embraced bouffant hairstyles, while some added pillbox hats to airline uniforms. Funky mod fashion was also popular at the time, and it was incorporated into uniforms onboard.  In creating an aesthetic for the uniform of air hostess’, carriers encouraged them wear belts to accent their curves. Also, airline uniforms at the time were made of brightly coloured materials to draw more attention. At the time, most of cabin crews were female. Many flight attendants were also former nurses. 

” There were very strict standards for hair, make up, footwear and appearance in general and weight gain was definitely not an option. The uniform was designed to show off the female figure and to look glamorous.” Simple Flying 

But not every airline followed this agenda. These cabin crew outfits didn’t last long and were eventually replaced with knee-length skirts and less restrictive items of clothing. In the 1980s, waistcoats and sleeveless jumpers were added to the uniforms. Oversized ties and shoulder pads were also staples for cabin crew uniforms in the 1990s.  Eventually, airline carriers began to add their own style to cabin crew uniforms. Although some airlines’ standards have not changed to this day, uniforms are still undergoing continuous development and change. 

Airline Uniforms of Today 

Uniforms onboard embraced higher-end fashion in the 2000s, with an increasing number of major airline carriers collaborating with couture designers to create fashion-forward uniform collections. Air France, for instance, tapped French designer Christian Lacroix in 2005 to revamp its line of airline uniforms.  Lacroix designed wrinkle-resistant airline uniforms made of yarn-dyed fabric and other materials that can stand up to 12 hours of flight time.  He also added the new Air France logo and a “Jacquard” lining to the uniforms. The tiny details convey chic features.  Skirts and dresses were once a strict requirement for women. As skirt length was relaxed, though, this mode was generally phased out.
women in air france lacroix uniform
Credit: Lacroix Air France uniform
As such, some carriers have permitted female crew members to have the option of wearing trousers as part of their airline uniforms.  One example of this is Japan Airlines. For the first time in the company’s history, Japan Airlines allowed female cabin attendants to have the choice of wearing trousers. Aer Lingus also added a new trouser option for its female crew in 2020. It took a long time to overcome the stigma that women wearing trousers went against the image of “typical female flight attendant uniforms”, hence the extended timeline to implement this change.  And as airlines have strict rules about cabin crew uniforms, this includes the practice of wearing jewellery and makeup or the displaying of air hostess tattoos.  Policies also differ per airline, and some accept tattooed flight attendants so long as they can cover the tattoo with makeup, a scarf, or other parts of their cabin crew uniform. Most European airlines, like easyJet, permit tattoos among cabin crew staff, as long as they are concealed with makeup. This is also permitted as part of the Ryanair uniform and Wizz air uniform. Makeup is not required among flight attendants, but they are required to always look well-groomed. Makeup suggestions and guidelines will once again depend on an airline’s specific policy. Some airlines simply ask their flight attendants to wear mascara and lipstick. Others have particular guidelines on how and what colour should be used in cosmetics.    There are airlines that ask their flight attendants to wear makeup according to their skin tone, while others are urged to wear various shades like nude.  When it comes to jewellery, flight attendants are usually allowed to wear a pair of earrings. Small and discrete studs and earrings are permitted since these pieces don’t easily attract attention. Studs or earrings should be gold, silver, pearl, or diamond, and they must be matching.   Almost all airlines forbid their flight attendants from having piercings on the lips, tongue, nose, eyebrows, and wrists. However, United Airlines has revised their appearance standards, allowing customer-facing employees to have visible tattoos or nose piercings to create a more inclusive culture.  In 2022, Alaska Airlines launched new gender-neutral guidelines for airline uniforms for flight attendants, permitting crew to have more flexibility in personal expression.   Virgin Atlantic also followed suit, updating its uniform policy and enabling cabin crew staff to wear uniforms that allow them to identify with, or present themselves as, their gender. In addition, staff and customers at Virgin Atlantic have the option to request a badge indicating their preferred pronouns. 
man seated in airline pilots uniform
Credit: Cabin crew uniforms by Skypro

The Impact of Airline Uniforms 

Cabin crew uniforms play an important role in the airline industry. Uniforms provide pilots with identification as the captain of the aircraft, and wearing one makes them look competent and trustworthy. The same goes for flight attendants, with the addition of making them look more approachable.  In the past, airline uniforms were influenced by militaristic modes or nurse-inspired attire that used materials like cotton, polyester, vinyl composites, or acrylics. Over the course of time, airlines have asked the help of fashion designers to give their uniforms a more modern look. And this had resulted in the use of different types of materials.   easyJet even produced uniforms that are made from 100% recycled plastic bottles. This initiative led to the airlines winning the “Sustainability Award” at the 2021 Professional Clothing Industry Association Worldwide Awards. Some airlines also don’t allow the cabin crew to wear trousers because they are made of nylon, which is a fire-retardant material.  Delta Air Lines consulted a podiatrist to determine suitable footwear for flight attendants that could be both fashionable and comfortable. Instead of the standard one to three inches, the airline opted to allow attendants to wear a minimum half-inch heel 
man and woman in airline cabin crew uniforms standing in front of eiffel tower
Credit: Cabin crew uniform for Gulf Air, Creation & Image
Female British Airways crew members also had no choice but to wear skirts, unless exempt on medical or religious grounds. They fought for two years and eventually were granted the right to wear trousers to work if they chose.  Meanwhile, the low-cost Ukrainian airline SkyUp has totally ditched heel and skirt requirements for its flight attendants.  This is all good news for flight attendants because wearing skirts or high heels can be uncomfortable, let alone while you must attend to passengers and do other types of work.   Often stringent requirements have resulted in complaints such as backaches and bunions on feet, as well as inappropriate behaviour from passengers. Professor Binna Kandola of Leeds University Business School adds that highly feminine uniforms can provoke derogatory behaviour from some customers. Allowing airline staff to wear a uniform that they are comfortable with can help them do their jobs better. 

“Should we have an emergency evacuation, one of the first things we’re supposed to do is take off our nylons and heels…why not just get rid of them entirely?” Native American flight attendant working for a low-cost U.S. airline

But what do passengers say about this? Matthew Klint, an aviation industry worker and travel consultant, is one of the many who have applauded the movement for airlines to loosen their dress and appearance standards for front-line employees. He says that all he cares about is getting kind, caring service, which has nothing to do with how the cabin crew members would like to dress or identify themselves.  On the other hand, a survey was conducted at a major university in Sydney to learn about people’s attitudes toward airline uniforms. Results showed that uniforms are likely to have a positive impact on consumer behaviour. However, there are certain factors that affect their choices, including whether the cabin crew uniform reflects how they see themselves, fosters distinctive brand personality, or appears to be the work of a famous designer.
female air hostess in purple hat and PPE serving hand towels
Credit: Getty
If the uniform has a desirable look, consumers are also likely to recommend an airline to others.  To add to this, the choice of uniform colour plays a vital role in establishing brand identity. The uniforms on full-service airlines (FSC) generally have a bright, calm, neat, and heavy-handed feeling, while low-cost carriers (LCC) have a distinctive, dynamic, energetic, and cheerful feeling. This is the result of one study which shows that passengers have different perceptions and attitudes according to the colours of the uniforms onboard.  Airlines should be particular in choosing uniform colours as these go with the company’s brand. Choosing the right colours can help them survive the competition in the aviation service industry.  Overall, cabin crew uniforms are not just simply outfits. They serve a number of purposes including aligning with an airline’s brand and identity, encouraging inclusivity and being comfortable for crew members. Airline uniforms are just one part of a multi-faceted approach that may influence a passenger’s airline of choice. And with developments to cabin crew uniforms and rules, such as new gender-neutral guidelines, greater freedom of expression and more modern styling, this represents a fruitful area for both airline buyers and suppliers to innovate. 
creation & image WTCE header banner
Credit: Creation & Image

WTCE Uniform Exhibitors  

Creation & Image creation & image logo 

The company has been producing uniforms since 1985. The bespoke uniform specialist designs and creates elegant, iconic, and modern outfits for clients of all sectors, including aviation, hospitality, retail and events, and other institutions. It has worked with airlines such as Oman Air and Singapore Airlines. They have also worked on Air France uniforms. See Creation & Image’s exhibitor profile  

Skypro

skypro logo SKYPRO offers end-to-end uniforms solutions worldwide: design, production, uniform management system (mySKYPRO) and sustainable initiatives to reduce uniforms carbon footprint.  See Skypro’s exhibitor profile

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World Travel Catering & Onboard Services Expo (WTCE) is the leading global event for travel catering, onboard retail and passenger comfort. WTCE is renowned globally for providing a platform for innovative suppliers to showcase the latest products and services in passenger comfort, catering and travel retail to help create the ultimate passenger experience.