Posts by: Gillian Jenner

Gillian Jenner

Gillian Jenner is a foremost writer on aviation travel technologies. She also serves as the Editorial Director for the annual Passenger Experience Conference, the PEC Virtual Series and CabinSpace Live seminars held during AIX.

March 13, 2024March 13, 2024

The Elephant in the Cabin: Tackling Buy-on-board in the Digital Age

Industry Insights, Trends & Insights

The burgeoning shift to in-seat ordering offers a potentially game-changing opportunity for low-cost and full-service carriers alike. Airlines will seek to extend their engagement with passengers with ... Read more

December 8, 2021February 18, 2022

Airlines will need to create engaging journeys in 2022

Industry Insights, Onboard Retail, Sustainability, Tech, Trends

As travel looks to rebound in 2022, it should be no surprise that airlines and their passenger experience partners are making new adjustments to meet changing consumer ... Read more

June 14, 2021July 1, 2021

The Future of Wellness Onboard

Comfort & Wellbeing, Industry Insights, Trends

As we inch towards the post-Covid era, the current focus on hygiene, rigorous cleaning and mitigating risk of infection will have a lasting effect on how we ... Read more

May 12, 2021June 4, 2021

Airlines are Taking Steps to Become Full Lifestyle Brands

Industry Insights, Trends

As the airline industry responds to the need to find new revenue, it is about to be swept ahead in a tidal wave of digitalisation that is ... Read more

April 14, 2021September 6, 2023

The sustainability need for airlines to reduce food waste onboard

Food, Industry Insights, Sustainability, Tech, Trends, Trends & Insights

The sustainability case for tackling food waste is increasingly hard to ignore. Unconsumed food, including losses at pre-consumer levels, is associated with 8-10% of greenhouse gas emissions ... Read more

March 15, 2021June 4, 2021

New Onboard Service Products Provide a Path to Profitability

Food, Industry Insights, Packaging, Sustainability, Tech, Trends, Trends & Insights

The passenger experience community was preoccupied with responses to digitalisation, personalisation and sustainability even before 2020. However, the events of the past year have pushed aside any ... Read more

February 15, 2021February 20, 2023

The future of food and beverage on airlines in 2021

Beverages, Food, Industry Insights, Sustainability, Tech, Trends

The world of onboard catering and services has changed forever due to the COVID-19 pandemic. As airlines paused their food and beverage offerings, they quickly worked to ... Read more