D is for dignity: democratising air travel for passengers with disabilities

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Air travel confront passengers with a visible disability with a whole range of challenges. There is a much larger cohort with invisible impairments who also feel a loss of dignity from onboard processes in particular and, as a result, are stressed even before they start their journey. Breaking down the barriers to make air dignified for all requires innovation and mindset changes. How then should the aviation community collaborate to take a harmonised and human-centric approach to accessibility? What mechanisms would foster greater innovation? And how can airlines, airports and regulators support adoption?


  • Christopher Wood, Aviation Accessibility Consultant, Flying Disabled


  • Ingo Wuggetzer, Vice President Cabin Marketing, Airbus
  • Juliane Trummer, Vice President Strategy & Design, Mormedi
  • Sebastian Petry, Director of Innovation, Panasonic Avionics
  • Sara Marchant, Service Manager – Passengers Requiring Support, Heathrow Airport
  • Rene Adam, Head of Research and Technology,  FACC
  • Nico Langmann, Professional Wheelchair Tennis Player, Participant at the Paralympics, Tokyo 2020

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World Travel Catering & Onboard Services Expo (WTCE) is the leading global event for travel catering, onboard retail and passenger comfort. WTCE is renowned globally for providing a platform for innovative suppliers to showcase the latest products and services in passenger comfort, catering and travel retail to help create the ultimate passenger experience.

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